Frequently Asked Questions
You Asked, We Answered
The following is a carefully thought-out and curated list of the questions that several customers have asked in the past. If you have a question for us, please go through our list before getting in touch. If you still can’t find the answers you’re looking for, please contact us directly and someone on the team will be happy to assist you.
What if I am not satisfied with Yosemite Mountain & Coast Management?
We guarantee our work at a high standard and if for any reason you're not happy with our service please let us know, we will make it right.
Do you have a customer referral program?
Refer a friend or family member and both of you will receive 25% off. Refer as many times as you like for discount.
Are there any benefits for first-time customers?
For a limited time, first time customers will receive 10% off of first service. Mention this promotion upon payment to recieve discount offer.
Our Rules, regulations and policies
Customer payment policy:
We require all of our customers to pay invoices within 24 hours after invoices have been sent in order to avoid late fees ($100) or possible suspension from calendar until further notice.
Persistent problems leading to Suspension / dissemination from our calendar will result in a ($125) fee per booking that is canceled.
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Customer cancelation policy:
For single booking cancelations, customers must cancel seven days in advance in order to avoid a ($125) cancelation fee. For complete removal / dissemination from calendar for (Vacation Rental services) a ($125) fee per booking canceled will be added. NOTE: A considerable number of resources, Time and energy go's into making sure we are able to honor each reservation with a high standard. Once on our schedule, we may schedule cleaning and other services months in advance in order to ensure we have the resources needed to complete each turnover at the highest standard possible. Cancelations affect the employes that generously give up their time in advance to accommodate client's needs weeks and months in advance. We charge these fees to make sure that not only clients take our time and calendar seriously, but to also ensure those scheduled still get compensated for their time and loss. Taking up space on our calendar also affects how many customers we can take on per season so please keep this in mind.
We reserve the right to disseminate any, / nonpaying / problematic customers at our discretion at any time without immediate notice and with same fees mentioned above applied.
NOTE: All fees will be assessed on a case-by-case basis by members of our team. We aim to give every customer the highest level of customer service and satisfaction available so please let our team know of any changes as early as possible.
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Prices are subject to change at any time without any notice!
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ANY AND ALL CUSTOMERS WHO EXCEPT / APPROVE OUR PROPOSALS & OR INVOICES SHALL OBIDE BY THESE RULES, REGULATIONS AND POLICIES. If you have any questions or concerns regarding these said policies, please contact our office at (559) 776-5891
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